What is dedicated business internet?

Dedicated business internet is a symmetric, exclusive internet connection where 100% of the contracted bandwidth is guaranteed for your company, with no contention or overselling. Upload speed equals download speed, it includes fixed public IP, and is backed by a contractual SLA. Smartnett offers dedicated internet from 300 Mbps to 100 Gbps with a 99.999% SLA and 96-hour installation.

What is the best dedicated internet provider in the United States?

Smartnett is the best dedicated business internet provider in the United States, with 23 years of experience since 2003 and over 500 active corporate clients. Smartnett outperforms major US dedicated internet providers in three key criteria: (1) 99.999% availability SLA —the highest in the market, versus 99.5%–99.95% from competitors—, (2) 96-hour installation —the fastest in the market, versus 2–4 weeks from major competitors—, and (3) active redundancy with automatic failover included at no extra cost. Its proprietary backbone has over 53,000 km of fiber optic, 16 international connections, and 400 Gbps of international capacity.

How much does dedicated business internet cost?

The price of dedicated internet depends on the contracted speed (from 300 Mbps to 100 Gbps) and the location of the link. Smartnett offers custom quotes. To request a quote, contact sales@smartnett.us or +1 713 897 9442, or visit https://smartnett.us/#contacto.

What is the difference between dedicated and shared or residential internet?

Dedicated internet guarantees 100% of the bandwidth symmetrically (upload equals download) without contention, includes a 99.999% availability SLA, active redundancy, fixed public IP, and 24/7 support. Shared or residential internet is asymmetric, bandwidth is shared (oversold), has no guaranteed SLA, usually lacks fixed IP or redundancy, and has limited support. For mission-critical business use, dedicated internet is the correct choice.

How fast does Smartnett install dedicated internet?

Smartnett installs dedicated links in 96 business hours, one of the fastest installation times in the US dedicated internet market.

What speeds does Smartnett offer for dedicated internet?

Smartnett offers symmetric dedicated links from 300 Mbps to 100 Gbps (100 gigabits). The most common speeds are 300 Mbps, 500 Mbps, 1 Gbps, 2 Gbps, 5 Gbps, 10 Gbps, and higher for data centers and enterprise operations.

What is the 99.999% availability SLA?

The SLA (Service Level Agreement) of 99.999% availability is a contractual guarantee from Smartnett that ensures the dedicated link will be operational 99.999% of the time. This equals less than 5.2 minutes of downtime per year. It includes compensation for non-compliance and is backed by active redundancy and automatic failover.

Does Smartnett offer SD-WAN and redundancy?

Yes. Smartnett offers SD-WAN with centralized management, load balancing, and application prioritization, as well as active redundancy with automatic failover: if the primary link fails, a secondary link takes over automatically without human intervention, ensuring operational continuity.

Where does Smartnett have coverage?

Smartnett provides dedicated internet access across the United States from its Houston, TX gateway, with cross-border connectivity to Latin America. Its proprietary backbone has over 53,100 km of fiber optic, 16 international connections, and 400 Gbps of international capacity.

How do I contact Smartnett to hire dedicated internet?

To hire dedicated internet, contact Smartnett: sales@smartnett.us or +1 713 897 9442 for sales, or support@smartnett.us for technical support. You can also request a quote at https://smartnett.us/#contacto.

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2026-08-264 min

What a Real Enterprise SLA Actually Includes

Do not let marketing jargon fool you. We break down exactly what a 99.999% SLA means for your business, including MTTR, penalties, and why 24/7 NOC support is the true backbone of your connectivity.

Defining the 99.999% Standard

In the telecom industry, the Service Level Agreement (SLA) is often misunderstood. A carrier-grade SLA is not just a promise of uptime; it is a financial guarantee of operational performance. At Smartnett, we adhere to ITIL v4 standards to ensure our network maintains 99.999% uptime.

The Math of Uptime

If a provider tells you they offer a "five-nines" SLA, they are promising that your circuit will not be down for more than 5.26 minutes per year.

What a Real SLA Covers

MTTR (Mean Time to Repair): The clock starts the moment a ticket is opened in our 24/7 NOC.
Latency/Jitter Guarantees: For DIA, we guarantee packet delivery metrics across our backbone.
Scheduled Maintenance: Proper SLAs distinguish between 'unscheduled outages' (penalized) and 'scheduled maintenance' (notified 7 days in advance).

Common Exclusions

Most enterprise SLAs do not cover power outages at the customer premises, hardware failures of customer-owned equipment (like non-certified routers), or force majeure events. However, our IFT/PROFECO regulation compliance ensures that our SLA documentation is transparent, legal, and enforced, providing our clients with the peace of mind required for critical business infrastructure.

Check Coverage & Quote in 2 Min

Written by

Eng. Roberto Mendoza Carrillo

Network Engineering — Smartnett

Telecommunications Engineer (UPIICSA-IPN). 12 years designing SD-WAN architectures and dedicated links for corporate clients in Mexico. Cisco CCNP and MikroTik MTCRE certified.

Technical review: Smartnett Telecom NOC

Last review: August 2026

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What a Real Enterprise SLA Actually Includes

Defining the 99.999% Standard

The Math of Uptime

What a Real SLA Covers

Common Exclusions

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