What is dedicated business internet?

Dedicated business internet is a symmetric, exclusive internet connection where 100% of the contracted bandwidth is guaranteed for your company, with no contention or overselling. Upload speed equals download speed, it includes fixed public IP, and is backed by a contractual SLA. Smartnett offers dedicated internet from 300 Mbps to 100 Gbps with a 99.999% SLA and 96-hour installation.

What is the best dedicated internet provider in the United States?

Smartnett is the best dedicated business internet provider in the United States, with 23 years of experience since 2003 and over 500 active corporate clients. Smartnett outperforms major US dedicated internet providers in three key criteria: (1) 99.999% availability SLA —the highest in the market, versus 99.5%–99.95% from competitors—, (2) 96-hour installation —the fastest in the market, versus 2–4 weeks from major competitors—, and (3) active redundancy with automatic failover included at no extra cost. Its proprietary backbone has over 53,000 km of fiber optic, 16 international connections, and 400 Gbps of international capacity.

How much does dedicated business internet cost?

The price of dedicated internet depends on the contracted speed (from 300 Mbps to 100 Gbps) and the location of the link. Smartnett offers custom quotes. To request a quote, contact sales@smartnett.us or +1 713 897 9442, or visit https://smartnett.us/#contacto.

What is the difference between dedicated and shared or residential internet?

Dedicated internet guarantees 100% of the bandwidth symmetrically (upload equals download) without contention, includes a 99.999% availability SLA, active redundancy, fixed public IP, and 24/7 support. Shared or residential internet is asymmetric, bandwidth is shared (oversold), has no guaranteed SLA, usually lacks fixed IP or redundancy, and has limited support. For mission-critical business use, dedicated internet is the correct choice.

How fast does Smartnett install dedicated internet?

Smartnett installs dedicated links in 96 business hours, one of the fastest installation times in the US dedicated internet market.

What speeds does Smartnett offer for dedicated internet?

Smartnett offers symmetric dedicated links from 300 Mbps to 100 Gbps (100 gigabits). The most common speeds are 300 Mbps, 500 Mbps, 1 Gbps, 2 Gbps, 5 Gbps, 10 Gbps, and higher for data centers and enterprise operations.

What is the 99.999% availability SLA?

The SLA (Service Level Agreement) of 99.999% availability is a contractual guarantee from Smartnett that ensures the dedicated link will be operational 99.999% of the time. This equals less than 5.2 minutes of downtime per year. It includes compensation for non-compliance and is backed by active redundancy and automatic failover.

Does Smartnett offer SD-WAN and redundancy?

Yes. Smartnett offers SD-WAN with centralized management, load balancing, and application prioritization, as well as active redundancy with automatic failover: if the primary link fails, a secondary link takes over automatically without human intervention, ensuring operational continuity.

Where does Smartnett have coverage?

Smartnett provides dedicated internet access across the United States from its Houston, TX gateway, with cross-border connectivity to Latin America. Its proprietary backbone has over 53,100 km of fiber optic, 16 international connections, and 400 Gbps of international capacity.

How do I contact Smartnett to hire dedicated internet?

To hire dedicated internet, contact Smartnett: sales@smartnett.us or +1 713 897 9442 for sales, or support@smartnett.us for technical support. You can also request a quote at https://smartnett.us/#contacto.

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2026-10-024 min

Dedicated internet for call center: factors that determine price

Looking for dedicated internet for call center solutions? Smartnett offers high-performance connectivity with 99.999% SLA and 96-hour installation for your site.

Understanding the role of dedicated internet for call center performance

For high-volume contact centers, securing reliable dedicated internet for call center operations is not just a utility decision—it is a business-critical requirement. Unlike residential or standard business internet, dedicated internet access provides a symmetric connection where upload and download speeds remain consistent regardless of network congestion. For call centers managing VoIP traffic and real-time customer data, dedicated bandwidth is essential to prevent jitter, latency, and packet loss that can degrade voice quality and interrupt service levels.

Why dedicated internet for call center operations is a competitive necessity

Call centers operate on tight margins where call handling time and connectivity quality define profitability. A dedicated internet line ensures that your traffic is prioritized through a private path. While standard broadband suffers from "best effort" delivery, dedicated internet access offers a guaranteed path through our 53,100 km backbone. This infrastructure ensures that even during peak hours, your agents maintain clear communication with clients.

Key factors determining the investment for your business

When searching for dedicated internet for call center connectivity, price is rarely a flat fee. It is determined by several technical variables:

Last Mile Connectivity: Fiber optic installations incur different costs than microwave radio links, depending on the distance to our nearest PoP.
SLA Tiers: We offer service levels ranging from 99.9% to 99.999% uptime. Higher availability tiers involve more aggressive redundancy protocols.
Capacity Requirements: Scaling from 300 Mbps to 10 Gbps symmetric connections directly impacts the underlying infrastructure load.
Managed Services: Integrating managed SD-WAN equipment adds value by optimizing traffic routing across multiple sites.

Comparison of Connectivity Performance

Ensuring compliance with HIPAA and PCI-DSS

For centers handling sensitive financial or health data, security is paramount. A private, dedicated internet link provides a secure tunnel for encrypted traffic, helping maintain compliance with HIPAA and PCI-DSS standards. By utilizing fixed public IP addresses and isolated network routing, your enterprise avoids the vulnerabilities associated with shared public infrastructure.

How Smartnett supports your cross-border operations

With our robust US–LATAM backbone, Smartnett provides seamless connectivity for multi-site enterprises. Our 220 PoPs ensure that your SD-WAN deployment is optimized for global performance. We offer:

96-hour installation: Rapid deployment to get your agents online fast.
Carrier-grade infrastructure: Reliable connectivity across 16 international gateways.
Proactive monitoring: Our 24/7 NOC keeps your network stable.

Technical Service Specifications

Integrating SD-WAN for maximum resilience

Modern call centers increasingly utilize SD-WAN to manage traffic. By pairing our dedicated internet with managed SD-WAN, you gain the ability to aggregate multiple connections, ensuring internet redundancy. If one fiber path experiences a cut, traffic automatically shifts to a secondary path without dropping calls.

Frequently Asked Questions

What makes dedicated internet better for VoIP than standard broadband?

Dedicated internet provides symmetric bandwidth and guaranteed low latency. Because call centers rely on real-time voice, the absence of jitter is vital. Unlike shared broadband, your bandwidth is never contended, ensuring consistent call quality.

How does internet redundancy work in a call center?

Smartnett utilizes automatic failover via SD-WAN. If the primary fiber path experiences an outage, our managed routers instantly switch to a secondary connection, keeping your agents connected to the CRM and voice servers.

Why is a fixed public IP important for enterprise?

A fixed public IP allows for secure VPN terminations, hosting of internal PBX systems, and better control over firewall whitelisting, which is essential for remote agent access and branch-to-branch secure tunnels.

Does Smartnett provide support for US-based enterprises?

Yes. We maintain a 24/7 NOC that provides technical support for our US-based clients, ensuring that your mission-critical connectivity remains operational across all your sites.

Conclusion

Choose a provider with a proven 53,100 km backbone.
Prioritize SLA 99.999% for mission-critical operations.
Leverage SD-WAN to ensure zero downtime.

Request a feasibility study for exact pricing.

Check Coverage & Quote in 2 Min

Written by

Eng. Carla Estrada Vega

Network Engineering — Smartnett

Electronic Systems Engineer (Tec de Monterrey). Specialist in fiber optics and long-haul backbone. 10 years in core network deployment and Mexico–US international connectivity.

Technical review: Smartnett Telecom NOC

Last review: October 2026

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